We’re delivering free-for-life broadband connections to 15 community centres across Cardiff. This will give residents easy access to fast and stable internet. Whether you are visiting for support, attending events, or simply need to get online. It’s part of our commitment to digital inclusion and making connectivity available to everyone.
Piloting web chat in community languages across housing, the advice line, finance, and debt control will help make our services more accessible to residents who speak languages other than English or Welsh. This approach supports clearer communication, faster support, and a more inclusive experience for all users.
We are completing the delivery of the local broadband project to improve connectivity across Cardiff. This means faster, more reliable internet access for homes, businesses, and community spaces—helping more people get online and stay connected to the services and opportunities that matter.
We are expanding our engagement efforts within the community by working closely with our public-facing teams. Through direct conversations and outreach, we aim to better understand the needs of our users and the barriers they face when accessing digital services. These insights will help us design more inclusive, effective solutions that truly reflect the experiences…
We are working with Bilingual Cardiff to make sure our digital services are available in Welsh for everyone who needs them. Whether you live in Cardiff, work here, or are just visiting. Our platforms will continue to meet all relevant Welsh Language Standards, ensuring that Welsh speakers can access services confidently and comfortably in their…
We are exploring new e-commerce opportunities across our websites and digital platforms to make it easier for citizens to pay for services, book activities, and purchase council-related products online. By identifying and implementing these options, we’ll offer more convenient, secure, and user-friendly ways for people to interact with the council.
We’re developing plans for a single customer account that will make it easier for residents to access the services that matter most to them. With one secure sign-in, citizens will be able to manage their interactions with the council in one place. This will save time and create a more personalised, seamless experience.
We are evolving our chat services by moving from traditional tools to generative AI, making interactions smarter and more responsive. For simpler tasks, we’ll also introduce agentive AI—automated support that can take action on behalf of users. These changes will help citizens get faster, more accurate help, while freeing up staff to focus on more…
We’re developing plans to deliver on the pledges we have made in the Digital Inclusion Charter (CWPAS). This means taking real steps to make sure everyone in Cardiff has the skills, tools, and support they need to get online and stay connected. By working with partners and communities, we’re helping to close the digital divide…
We’re working with accessibility partners to make sure our digital platforms meet legal standards and are inclusive for everyone. By increasing compliance with accessibility legislation, we’re helping to ensure that all residents can access and use our online services with confidence.