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  • Welcome to Cardiff Council’s Digital Strategy Website

    5 December 2025

    We have launched our Digital Strategy for 2025 to 2030.

    Our goal is simple: use digital tools to provide better, faster, and more accessible services for you. This website will share updates, news, and ways you can get involved.

    What’s happening and how it helps you

    Over the next few months, we’ll post regular updates about what we’re doing. We’ll be working on projects that come under our 4 main strategy themes:

    • Citizens and communities
    • Digital council
    • Our workforce
    • Infrastructure and systems

    Visit each section of the website to find out our plans for now, next and later.

    Why our digital strategy matters

    For citizens and communities, it means quicker, simpler access to council services—whether paying bills, reporting issues, or finding information online—through secure systems that protect your data.

    For those who need offline support, we’ll offer face-to-face services at our Hubs and dedicated phone lines. We will also be helping people build digital skills so they can get online confidently if they choose.

    For our workforce, it means smarter tools that save time, reduce paperwork, and keep information safe, so employees can focus on delivering great services.

    By embracing technology, we’re building a more efficient and inclusive digital council for the whole city.

    Get involved

    Your ideas and feedback will help shape these services. Tell us what works and what doesn’t. Together, we can make Cardiff a city where technology benefits everyone. Check back for updates and opportunities to have your say. 

  • Plans for BOBi (chatbot)

    Our team is developing plans to upgrade BOBi, our digital assistant, to a generative AI model with full bilingual support. This will allow BOBi to respond more naturally and intelligently in both Welsh and English – making it easier for everyone to get quick, helpful answers in their preferred language.

  • Benefits and Council Tax online

    Enhancing our revenues and benefits system will allow citizens to view their housing benefit and council tax reduction information online. This development will make it easier for residents to access important financial details quickly and securely—reducing the need to call or visit in person and improving overall convenience.

  • Reliable mobile coverage

    We are continuing to work with mobile network operators to make sure Cardiff has consistent and reliable mobile coverage even during busy times. Whether it’s a major event or a peak travel period, we want residents, workers, and visitors to stay connected without disruption.

  • Offering video calls

    Adding video call functionality to webchat will reduce the need for in-person meetings and make it easier for citizens to access support from wherever they are. This approach improves accessibility, offers more flexibility, and helps deliver quicker, more personal service.

  • Connectivity at council buildings

    We’re delivering free-for-life broadband connections to 15 public council buildings across Cardiff. This will give residents easy access to fast and stable internet. Whether you are visiting for support, attending events, or simply need to get online. It’s part of our commitment to digital inclusion and making connectivity available to everyone.

  • Web chats in community language

    Piloting web chat in community languages across housing, the advice line, finance, and debt control will help make our services more accessible to residents who speak languages other than English or Welsh. This approach supports clearer communication, faster support, and a more inclusive experience for all users.

  • Local broadband project

    We are completing the delivery of the local broadband project to improve connectivity across Cardiff. This means faster, more reliable internet access for homes, businesses, and community spaces—helping more people get online and stay connected to the services and opportunities that matter.

  • Public engagement

    We are expanding our engagement efforts within the community by working closely with our public-facing teams. Through direct conversations and outreach, we aim to better understand the needs of our users and the barriers they face when accessing digital services. These insights will help us design more inclusive, effective solutions that truly reflect the experiences of Cardiff’s diverse communities.

  • Digital services in Welsh

    We are working with Bilingual Cardiff to make sure our digital services are available in Welsh for everyone who needs them. Whether you live in Cardiff, work here, or are just visiting. Our platforms will continue to meet all relevant Welsh Language Standards, ensuring that Welsh speakers can access services confidently and comfortably in their preferred language.