A more complete view of citizens and families helps us make better decisions and deliver more joined-up support
A more complete view of citizens and families helps us make better decisions and deliver more joined-up support
As of January 2025, 5G covers 86% of the city—bringing faster, more reliable connectivity to homes and businesses.
Available in over 80% of premises, with more investment going to underserved areas.
Our social media team can give you quick responses and help you on platforms like X, Facebook and Instagram.
We have friendly customer service staff at our C2C contact centre who are trained to help you get online or find alternatives if digital isn’t right for you.
If you or someone know is not confident using digital services you can access free digital skills sessions, social clubs, and tailored support for older residents or speakers of languages other than English or Welsh.
If you or someone know is not confident using websites and digital services you can get support at your local Hub. Our team has helped nearly 9,000 people since 2023 through local Hubs and workshops.
Our site meets 99% of accessibility standards, making it easier for everyone to use. We work with partners and local organisations to carry out user testing o our digital channels so we can understand and address the barriers people face.
Many of our services are available to you through our website. You can manage council tax, housing rent, planning applications, and apply for financial support online.
Our system allows you to apply for Nursery, Reception, and Secondary school places online. You can save your form and go back to update it until you are ready to submit.