5 December 2025
We have launched our Digital Strategy for 2025 to 2030.
Our goal is simple: use digital tools to provide better, faster, and more accessible services for you. This website will share updates, news, and ways you can get involved.
What’s happening and how it helps you
Over the next few months, we’ll post regular updates about what we’re doing. We’ll be working on projects that come under our 4 main strategy themes:
- Citizens and communities
- Digital council
- Our workforce
- Infrastructure and systems
Visit each section of the website to find out our plans for now, next and later.
Why our digital strategy matters
For citizens and communities, it means quicker, simpler access to council services—whether paying bills, reporting issues, or finding information online—through secure systems that protect your data.
For those who need offline support, we’ll offer face-to-face services at our Hubs and dedicated phone lines. We will also be helping people build digital skills so they can get online confidently if they choose.
For our workforce, it means smarter tools that save time, reduce paperwork, and keep information safe, so employees can focus on delivering great services.
By embracing technology, we’re building a more efficient and inclusive digital council for the whole city.
Get involved
Your ideas and feedback will help shape these services. Tell us what works and what doesn’t. Together, we can make Cardiff a city where technology benefits everyone. Check back for updates and opportunities to have your say.