Our Digital Service Design Standard sets out how we do this. We have written our standards following the national Digital Service Standard for Wales.
At Cardiff Council we design services that are:
User-centred
- Built around real user needs
- Easy to use and accessible to all
- Designed in Welsh and English
- Inclusive of Cardiff’s diverse communities
- Focused on wellbeing across Wales
Collaborative
- Joined-up across departments and organisations
- Developed with input from key stakeholders
- Consistent in design, whether built in-house or with suppliers
Team-driven
- Led by accountable product owners
- Delivered by skilled, multidisciplinary teams
- Continuously tested and improved
- Open and transparent in progress
Technology-smart
- Using scalable, secure tools
- Prioritising ethics, privacy, and security
- Guided by data and user insights
Together, these standards help us deliver digital services that are efficient, inclusive, and built to last.