20 August 2026
In June, we successfully launched our new website platform, marking an important step in improving digital services for citizens, businesses and visitors.
While many people may not have noticed the change behind the scenes, the new platform lays the foundations for a faster, more secure and more accessible online experience.
The move is part of the council’s ongoing commitment to delivering modern digital services that meet the needs of citizens today while preparing for the future.
Putting citizens first
The transition was carefully planned to ensure citizens could continue to access services and information without disruption. The most frequently visited areas of the website were prioritised, helping to maintain a seamless experience throughout the migration.
Improving accessibility
The new platform supports the council’s ongoing work to meet accessibility standards. This helps ensure that all users, regardless of their circumstances or abilities, can access information and services on our website more easily. See Cardiff Council’s website accessibility statement.
Strengthening security
As cyber threats continue to evolve, protecting customer information remains essential. The new platform offers enhanced security features that help safeguard the website and support the protection of citizens’ data.
Building for the future
This project is about more than replacing technology. As we continue to develop our digital services, the new platform will play an important role in delivering better outcomes for citizens and creating a more user-focused online experience. Visit the Cardiff Council website.
