20 August 2026 In June, we successfully launched our new website platform, marking an important step in improving digital services for citizens, businesses and visitors. While many people may not have noticed the change behind the scenes, the new platform lays the foundations for a faster, more secure and more accessible online experience. The move…
30 June 2026 Each April, housing rents increase. For residents who receive Universal Credit with help towards housing costs, it’s important that the new rent amount is confirmed quickly so payments stay accurate and are not delayed. Each year, the Council must complete around 12,000 rent checks in just six weeks. If this work takes…
Our Digital Strategy commits to giving staff modern digital tools that reduce administrative burden and improve productivity. One of these tools is Microsoft 365 Copilot.
Throughout January and February 2026, we’ve been out in the community speaking directly with residents about their experiences using Cardiff Council’s online services.
We’ve launched this site to keep you up to date on our digital plans for Cardiff.
We want to make sure all the digital projects in the council are managed in a consistent way. We are setting up guidance and standards to help council teams choose the right technology and gain the right skills.
Our team is developing plans to upgrade BOBi, our digital assistant, to a generative AI model with full bilingual support. This will allow BOBi to respond more naturally and intelligently in both Welsh and English – making it easier for everyone to get quick, helpful answers in their preferred language.
Enhancing our revenues and benefits system will allow citizens to view their housing benefit and council tax reduction information online. This development will make it easier for residents to access important financial details quickly and securely—reducing the need to call or visit in person and improving overall convenience.
We are continuing to work with mobile network operators to make sure Cardiff has consistent and reliable mobile coverage even during busy times. Whether it’s a major event or a peak travel period, we want residents, workers, and visitors to stay connected without disruption.
Adding video call functionality to webchat will reduce the need for in-person meetings and make it easier for citizens to access support from wherever they are. This approach improves accessibility, offers more flexibility, and helps deliver quicker, more personal service.