We’ll be producing a mid-strategy statement to share our progress so far. This update will highlight what’s been achieved, what’s in motion, and where we are heading next It will give citizens and stakeholders a view of how our digital strategy is delivering change across Cardiff.
Working with public-facing teams across the council to create practical resources that help residents adapt their devices and access digital services. Whether it’s adjusting settings for better accessibility or learning how to use online tools, these resources will make it easier for everyone to get connected and stay informed.
Giving our customer service teams visibility of digital interactions means they can step in and help when things don’t go as expected. With access to the right information, staff can quickly understand what’s happened, offer support, and get things back on track – making the experience smoother and more reassuring for citizens.
We’re setting clear standards for how we develop digital services. These will guide our work across design, usability, accessibility, and brand identity. We want to make sure every service we create is consistent, user-friendly, and inclusive.
We’re expanding the use of notifications within our mobile app so citizens can stay informed about the progress of their service requests. These updates will help users feel more connected and in control. Providing timely information, reducing uncertainty.
We are reviewing how our digital platforms perform to make sure they meet your needs. By identifying any points of failure and understanding where users face challenges, we can improve the customer journey from start to finish. This helps us create smoother, more reliable online experiences that work better for everyone.
Our focus is on improving every step of the customer journey to deliver an excellent user experience. By designing with mobile users in mind from the start, we’re making sure our digital services are easy to use, responsive, and accessible wherever and whenever people need them.
We want more people to benefit from our digital services. That’s why we’re increasing promotion, offering training, and engaging directly with communities to raise awareness and build confidence. By helping residents understand what’s available and how to use it, we’re making it easier for everyone to get things done online – quickly, securely, and in…
We aim to keep working on a customer account, which will integrate with all our online services. This means residents will be able to manage everything in one place. Making it easier to access information, complete tasks, and get support through a seamless self-serve experience.
We will complete the move to a new content management system for our website. This upgrade will make it easier for us to keep content accurate, accessible, and up to date, so you can find what you need quickly and easily.