We are developing a digital engagement plan that puts our customers at the centre. We’ll be asking for your feedback and setting up a user testing panel that reflects the diversity of our communities. By working with people from all backgrounds, we can make sure our services are inclusive, accessible, and shaped by the people…
We are committed to making our council’s infrastructure carbon neutral. This means using renewable energy, smart grids, and energy-efficient systems to power our technology. Our goal is to reduce our environmental impact while supporting our community.
We are creating a plan for centralised infrastructure services. This includes reviewing options for on-site and external data centres. Our goal is to choose the best setup to support our staff and improve services for everyone.
We are reviewing the benefits of cloud computing compared to traditional systems. Where it makes sense, we will use the best cloud technology to help our staff work more efficiently and bring new ideas to life. This helps us deliver better services for everyone.
We make sure every new council employee gets the right training and support for their role. Our on-boarding process is based on each person’s job description, so staff have what they need to succeed from the start.
We are helping our staff learn about artificial intelligence (AI) through regular webinars. These sessions explain what AI can and cannot do. We also share real examples of how AI can help our employees in their daily work. This programme supports our team as we adopt new technology to improve services for everyone.
We are committed to making sure our staff have strong digital skills. Council employees can access a range of training, including digital accessibility and awareness sessions. This helps our team deliver better, more accessible services for everyone in our community.
We are reviewing our approach to managing citizen records. Our goal is to create a more connected view across all council services. This will help us understand and support residents better, while keeping information safe and secure.
We will speak to our colleagues at other Welsh councils to find opportunities to share technology and digital resources. We want to make sure we are getting value for money for all residents and greater collaboration on projects.
We are looking at ways to add more e-commerce features to our council websites. This could make it easier for people to pay for services, book facilities, or buy permits online. Our aim is to improve convenience and access to council services, where possible.